[cheewee]

Which company in the Windows Mobile maket offers the worst after-sale service? Vote and tell us why!

After you're done, click here to tell us which is the best!

[p6162]

Definitely O2,
I am treated as though I sent in a MP3 player
for service. Status of repair after a week is
still unsure. The waiting area aggravated any
customer into higher stress.

[ipaqcrazy]

O2 service gave me a lot of pain during the time I owned the atom..... My atom speaker hissing problem was never resolved though I had to leave my phone with the service centre for almost a month. Calling the service centre to check on the status was a pain with constant engaged tones and little follow up.

I gave up and traded to the hp6828 when the chance became available. I loved the XDA2 and I used it for 2 years, but the service from O2 for the atom really turned me off.

[opboy]

ipaqcrazy, on Jul 24 2006, 06:29 PM, said:

O2 service gave me a lot of pain during the time I owned the atom..... My atom speaker hissing problem was never resolved though I had to leave my phone with the service centre for almost a month. Calling the service centre to check on the status was a pain with constant engaged tones and little follow up.

I gave up and traded to the hp6828 when the chance became available. I loved the XDA2 and I used it for 2 years, but the service from O2 for the atom really turned me off.

Hi, got this speaker problem with my atom too... the sound was distorted like as u r maximizing the volume...this was my second time sending in after they have replace the speaker 3 weeks ago...

[keegs]

Same with others.. I have a bad experience when I send my mini for service. The problem I encounter are:

1. The service centre is a bit too small. I am referring to the one at Bugis Junction. The service centre itself already smaller than the "normal" size, it has to serve customer from Siemen-BenQ, LG and O2..:omg:
2. There is only 3-4 staffs and they have to handle both people who sending in the phones and people who collecting phones. 3-4 staffs is definetely not enough especially during peak hour like 6-7pm where all the peoples coming to the service centre after they knock off. Furthermore.. it's a service centre for few brands.
3. The machine to take Q number is hiding at the corner.. If you are there for the 1st time, you probably wont notice the machine is hiding there.

Hope they can do something about it.. :hiya:

[mingsect]

o2 -
enough said..

[Rommie2k6]

Really? I own a Dopod, and I thought Dopod & O2 customer quality is equally horrible. You O2 guys make me feel much better.

This post has been edited by Rommie2k6: 25 July 2006 - 02:47 PM

[brownpiggies]

O2,
i suppose O2 user understand how mi or other user FEELS!

waiting time--->LONG!
service time--->LONG!
ready time---->LONG!
telephone ringing tone --->LONG!

o2 everything also long!

[zenkinz]

brownpiggies, on Jul 25 2006, 03:19 PM, said:

O2,
i suppose O2 user understand how mi or other user FEELS!

waiting time--->LONG!
service time--->LONG!
ready time---->LONG!
telephone ringing tone --->LONG!

o2 everything also long!

lol .. but it got the shortest name

[templar]

After looking at the poll results so far, I feel so glad I decided against buying an O2 phone and got myself an HP one instead. Phew...