[Eastonly]

Benq is also service by Semitech. I recently send my P50 for some keypad issue. The service centre is also in Bugis. After reading so many stories about O2, to my horror, Benq is also serviced by the same service centre! So i shall end my comments here....

[pattanct]

templar, on Jul 25 2006, 05:21 PM, said:

After looking at the poll results so far, I feel so glad I decided against buying an O2 phone and got myself an HP one instead. Phew...

yes, but O2 really offer very good equipment, but i'd to kiss them good bye after my poor experience with them.....

[Don Marcaroni]

I used to think O2 was bad. Found out that Dopod was worse... I had to send my friend's Dopod in for servicing (it was a Monday). Was told that they'd call me 3 days later to update status. By Friday, no update on status so I had to call. On calling, they could not find the RMA number.... told me they'd call me back later... come 1715hrs, still no call (apparently they close at 1730) so I called them again, guy on the phone said they would call me on Saturday to update.... Come Saturday, no call from them. Monday I called again and I was told that they were 'working' on the set and would update me when it was ready. When I asked them how long, the guy told me he did not know and to try calling again on Wednesday. Wednesday called again, set still not ready, no information on status. On Friday, I called again because my friend, the owner of the set was coming up from Malaysia for the weekend. Still cannot update on the status. Friend went home without his Dopod. Finally, on Tuesday, they call me and tell me set is ready for collection. Took them 2 weeks to fix the bloody Dopod.

All I can say is THANK GOD I DON'T OWN a Dopod. SIS better get their act together. 2 weeks repair time is ridiculously long and their people never call when they say they will. They don't pay for the carpark when you have to park at their buildng to send your phone in (not like HP). Not being able to tell customers what is wrong with the set and what they are going to change is also ridiculous.

SO WHAT HAPPENED TO THE "PREMIUM" SERVICE THAT THEIR REPRESENTATIVE WAS BRAGGING ABOUT WHEN HE UNVEILED THE DOPOD 900 and 838 AT THE PPCSG GATHERING AT MICROSOFT? HAVING A ROOM WITH A PROJECTOR PLAYING SPIDERMAN 2 IS NOT CONSIDERED PREMIUM SERVICE.


As far as I'm concerned, HP comes out tops. Sent in my ipaq for repairs, got a phone call 3 days later from the technician telling me it was ready, what was done and whether they could send it to me (free). Now THAT's what I call service.

This post has been edited by Don Marcaroni: 26 July 2006 - 02:30 AM

[Echelon]

O2 too.

In all my Pocket PC years of usage, the service there was the worst I have experienced yet, the product I sent for repair returned late plus it was returned worst. It is a pain and agony I wish not repeat.

[coarls]

Too bad for them (O2) but I think we should put here not O2 per se since it's their contract servicing that is doing a worst kind of after-sales service that they provide...well we'll never know if ever O2 themselves is doing the servicing here if they're better off...

[Labbit]

No doubt, it can be one and only... O2!

This post has been edited by Labbit: 26 July 2006 - 10:21 PM

[Labbit]

Don Marcaroni, on Jul 26 2006, 02:28 AM, said:

I used to think O2 was bad. Found out that Dopod was worse... I had to send my friend's Dopod in for servicing (it was a Monday). Was told that they'd call me 3 days later to update status. By Friday, no update on status so I had to call. On calling, they could not find the RMA number.... told me they'd call me back later... come 1715hrs, still no call (apparently they close at 1730) so I called them again, guy on the phone said they would call me on Saturday to update.... Come Saturday, no call from them. Monday I called again and I was told that they were 'working' on the set and would update me when it was ready. When I asked them how long, the guy told me he did not know and to try calling again on Wednesday. Wednesday called again, set still not ready, no information on status. On Friday, I called again because my friend, the owner of the set was coming up from Malaysia for the weekend. Still cannot update on the status. Friend went home without his Dopod. Finally, on Tuesday, they call me and tell me set is ready for collection. Took them 2 weeks to fix the bloody Dopod.

All I can say is THANK GOD I DON'T OWN a Dopod. SIS better get their act together. 2 weeks repair time is ridiculously long and their people never call when they say they will. They don't pay for the carpark when you have to park at their buildng to send your phone in (not like HP). Not being able to tell customers what is wrong with the set and what they are going to change is also ridiculous.

SO WHAT HAPPENED TO THE "PREMIUM" SERVICE THAT THEIR REPRESENTATIVE WAS BRAGGING ABOUT WHEN HE UNVEILED THE DOPOD 900 and 838 AT THE PPCSG GATHERING AT MICROSOFT? HAVING A ROOM WITH A PROJECTOR PLAYING SPIDERMAN 2 IS NOT CONSIDERED PREMIUM SERVICE.
As far as I'm concerned, HP comes out tops. Sent in my ipaq for repairs, got a phone call 3 days later from the technician telling me it was ready, what was done and whether they could send it to me (free). Now THAT's what I call service.

2 weeks is relatively short compared to my 2 mths waiting for O2...

[Don Marcaroni]

Labbit, on Jul 26 2006, 10:23 PM, said:

2 weeks is relatively short compared to my 2 mths waiting for O2...

Well I've sent my HP in before and it's been done in 3 days and I've also had a bad experience with O2, BUT what really ticked me off for Dopod is

1) they could not find the RMA number the first time round (speaks volumes about their logistics capabilities)
2) no calls from them at all, even though I kept getting told that they would(fantastic customer service)
3) and nobody I spoke to had a clue on what was being done to the set and what they needed to change, etc for the whole 2 weeks the Dopod was at SIS (they having problems tracking stuff or what?).

[WeEe]

Previously i had an O2 Xphone.. firmware is kinda buggy, had to sent it in to refresh but then each time there is no new firmware upgrade.

After warranty charges is pretty much expensive also for their spare parts.

Maybe it has change for the better now. But O2 after sales just seems to be a rip off.

[ziggy76]

oh..
do add to the list of weird quirks by the O2 service center

1: waited more then the given 1 week timeline for them to get back to me on my repair bill/status
2: called up number on the receipt to find out status only to be told they don't handle that.
3: support staff gave me contact number for the repair center.
4: contact number was for Fuji refrigerator parts repair center or something of sorts.

all in all, waited more then 2 weeks for repair. :tongue:

It left me wondering where did they actually send my O2 mini to.. :confused:

This post has been edited by ziggy76: 27 July 2006 - 12:34 PM